Terms and Conditions

Terms and Conditions for Using Our Online Western Store

1. General

    1. Pricing and product availability are subject to change without prior notice. We reserve the right to limit quantities.
    2. Prices shown on the website do not include applicable TAXES, customs charges and clearance fees where applicable, or shipping and handling fees, unless otherwise indicated.
    3. La Boutique Cowgirl Way Inc. (Crowellz.com) reserves the right to accept, refuse, or limit your order for any reason whatsoever, including, but not limited to, a credit evaluation, the unavailability of a product, or errors in the product descriptions and prices posted on this website.
    4. By placing your order, you agree that the total liability of La Boutique Cowgirl Way Inc. (Crowellz.com) under any legal theory or claim, shall be limited to the purchase price paid to (Crowellz.com) for the product giving rise to the liability of La Boutique Cowgirl Way Inc. (Crowellz.com).
    5. La Boutique Cowgirl Way Inc. (Crowellz.com) may change and/or update these terms and conditions of use at any time and without prior notice. If you access or use our website after a change is made, you accept that change.
    6. Each order is processed on a “First come, first served” basis.
    7. All orders received and approved by La Boutique Cowgirl Way Inc. (Crowellz.com) shall be confirmed to the buyer as soon as possible:
      – By e-mail, if the e-mail address provided is valid.

2. Payment Policy

    1. All transactions made on La Boutique Cowgirl Way (Crowellz.com) shall be in Canadian or American dollars.
    2. La Boutique Cowgirl Way Inc. (Crowellz.com) charges GST (Goods and Services Tax) to all of our Canadian customers and PST (Provincial Sales Tax) for orders shipped within the province of Quebec.
    3. Customs charges and clearance fees for orders shipped outside of Canada, where applicable, shall be at the customer’s expense.
    4. No refunds shall be issued, only credits.
    5. Credit card payment is offered to customers worldwide, where the service is available. Verification will be made with your financial institution as a security measure.
    6. The Moneris payment method is offered to customers worldwide, where the service is available.
    7. La Boutique Cowgirl Way Inc. (Crowellz.com) reserves the right to cancel any order in the event of denied payment authorization or denied credit card information verification by the officially accredited agencies.
    8. La Boutique Cowgirl Way Inc. (Crowellz.com) reserves the right to cancel any orders payable by credit card if we consider their use to be fraudulent. Each case will be reported to the appropriate authorities.
    9. La Boutique Cowgirl Way Gift certificates cannot be redeemed for money. La Boutique Cowgirl Way Inc. (Crowellz.com) shall not be held responsible for lost or stolen gift certificates.
    10. La Boutique Cowgirl Way Gift certificates bought online are valid for 12 months at crowellz.com only.

3. Method of Delivery

    1. All orders paid through Moneris shall be delivered to the billing address, with no exceptions.
    2. Canadian deliveries shall be carried out by Canada Post or Dicom.
    3. Deliveries to the USA shall be carried out by Canada Post – Expedited Parcel™-USA or Canada Post – Xpresspost™-USA via USPS.
    4. Deliveries to other countries shall be carried out by Canada Post – Xpresspost™-International via EMS.
    5. The processing time for orders before shipping is one (1) to three (3) business days. Delivery times vary depending on the service chosen. Please note that those dates are not a guarantee of delivery on time, but only an estimate. Delivery usually takes THREE (3) TO FOURTEEN (14) working days. Delivery in remote areas may require more time. Orders placed during PEAK seasons and limited-time sale periods may take longer to deliver.
    6. Delivery is considered to have been completed on the date of the first delivery attempt, according to information from Canada Post and Dicom.
    7. Canada Post and Dicom service standards are based on the day of deposit (Day 0) plus the maximum number of business days required for the delivery, not counting weekends and statutory holidays. Deposits made on weekends and statutory holidays will be considered to have originated on the following business day.
    8. La Boutique Cowgirl Way Inc. (Crowellz.com) shall not be liable for envelopes or parcels that are late, lost, misdirected, illegible, or damaged.

4. Returns Policy

    1. Please contact us at 1 888 978-8258 to obtain a return merchandise authorization number (RMA) for any product requiring a credit OR AN EXCHANGE, within 15 days following the date of receipt. After this time, any requests for returns shall be rejected.
    2. All products must be returned in their original packaging (if included), and the labels must still be affixed to the product.
    3. Products that have been worn, washed, and/or damaged shall be refused.
    4. Any product returned without a return merchandise authorization number (RMA) shall automatically be returned to the sender at his or her expense.
    5. Shipping fees shall not be refundable under any circumstances.
    6. Shipping fees for product returns shall be at the customer’s expense, except in cases where the item is defective; in which case La Boutique Cowgirl Way Inc. (Crowellz.com) shall pay for shipping at its discretion.
    7. La Boutique Cowgirl Way Inc. (Crowellz.com) shall not be held liable for returned parcels/envelopes that are late, lost, misdirected, insufficiently stamped, illegible, or damaged.

5. Warranty Policy

    1. There are NO applicable warranties on our products.

 


6. Privacy Policy

    1. La Boutique Cowgirl Way Inc. (Crowellz.com) agrees not to divulge any information provided by our clients. This information is intended exclusively for internal use and shall under no circumstances be transferred to third parties.
    2. Customers shall have the right to access, change, correct, and delete information.